Microsoft Services Subcontractor Agreement

We value suppliers who help us with innovation and services to meet the needs of our customers, partners and employees, while demonstrating our commitment to compliance. Explore these important resources that will help you work with Microsoft. In addition, you can request update notification by sending an email to Microsoft Services Provider List Notifications msservsuppnote@microsoft.com of the email address you want to receive. You must include the words «subscribe the supplier» in the subject line. For providers providing direct support, Microsoft adds the names of all new providers at least 30 days before they are authorized to run services that may include access to that data. Microsoft uses a network of different types of providers to provide real-time, lower-cost services in different regions. You can inquire at any time about the staff doing the work and request that your case or work be transferred to another supplier or another geography. When customers collaborate with Microsoft for Professional Services, including business services, consulting and support solutions, Microsoft can instruct a vendor, sometimes called a subcontractor, to do some of that work. These providers access support and advice data provided to Microsoft by its customers or on behalf of its customers.

This may include personal data or customer data that customers can share directly or by Microsoft`s order to receive data from an online service. When customers collaborate with Microsoft for Professional Services, including business services, consulting and support solutions, Microsoft can instruct a vendor, sometimes called a subcontractor, to do some of that work. Providers can only access data to provide services hired by Microsoft and are prohibited from using data for other purposes. They are required to respect the confidentiality of this data and are contractually required to comply with strict data protection requirements in accordance with Microsoft`s contractual obligations to its customers. Suppliers are also required to comply with the requirements of the EU General Data Protection Regulation (GDPR). Under the RGPD, Microsoft considers these vendors to be subprocessors and asks them to take appropriate technical and organizational steps to protect personal data. Most suppliers provide contract staff, sometimes referred to as increased staff or external staff, who work with Microsoft staff to assist in the delivery of services. In such cases, the servers and tools used to stop and process data are used by Microsoft. In addition, staff and data are always included in systems subject to Microsoft`s policies and monitoring.

If a contract is required, it must be executed by Microsoft and the vendor before working. It is a comprehensive agreement. After the supplier is signed, specific work instructions (SOW) or orders (orders) are required. Microsoft Support also operates a network of out-resources to provide contact/call center services. When these subsystems store data in their systems, they are subject to an equivalent level of protection and certification, such as Microsoft facilities and systems. Their operations are regularly verified by Microsoft.